Pricing Done Right

Pricing FAQ

What is your refund policy?

As we do not charge any money upfront for any of our platform's functionality, we do not have a refund policy. Our fee system will only charge you for sales you have made on the platform.

If you're unhappy with our platform for any reason, you may stop selling at any time of your choosing. Fees due for that specific month will not be required to be paid. Should you with to resume selling, however, you would need to pay the outstanding fee bill.

How will you charge fees? Is it automated?

Fees are not collected automatically per sale. Instead, our automated system calculates the fee for each individual sale and saves it. At the start of the following month, you receive a bill of fees for all the sales you made in the previous month.

Example: You sign up to SellApp on November 15th and make 100 sales of a product worth $10. Your revenue is $1000, our fees for all 100 sales is $30. The $30 fee bill of November becomes due on the 1st of December.

Example 2: You continue selling in December and make 200 sales of a product worth $20. Your revenue is $4000, our fees for all 200 sales is $120. The $120 fee bill of December becomes due on the 1st of January.

But does that mean we can cheat the system?

Yes and no. We trust our users to pay their fee bill which has historically worked well. You would indeed be able to not pay your fee bill on the 1st of the following month.

However, if you do not have automatic card payments enabled, we send 3 emails to notify you of the fee bill that is due to be paid. Should you not pay after the 3rd email, your store would temporarily be placed on hold on the 8th of the month, until you pay off the bill (or contact us if you have trouble paying).

You could circumvent this by creating a new store, but then you would lose all of your old store's data and go through the trouble of porting over your products, settings, store design, and so on.

What can I sell on SellApp?

You can sell any digital product you can think of: Digital downloads, serial codes/keys, dynamic content, online services, and anything else you can think of.

Our platform can be used for a wide variety of purposes, including for gamers, artists, writers, entrepreneurs, and other online creators.

How do I get paid for my sales?

Unlike other platforms, payouts on SellApp are instant. This means that whenever a customer makes a purchase, you get paid out instantly to the payment method you've linked. Notably, SellApp does not hold funds or does payouts, funds are instantly sent from the customer's account to yours.

If you require a "Merchant of Record" service who handles tax compliance, we support this via our Paddle integration. Simply sign up to Paddle and enable the payment method on the SellApp side, then you're all set!

How much fees do you charge?

We charge a flat fee of 3% per sale. This industry low fee helps cover all the functionality your storefront may use, including all of the below.

Fraud prevention, DDoS protection, invoice management, automated product delivery, server costs, platform updates & maintenance, and so on.

I see a fee taken for my PayPal/Stripe/X sales?

These are the respective payment processor's fees; we do not receive any percentage of the fee they deduct, and cannot help reduce it.

Fees vary between payment processors. Direct bitcoin payments come at 0% fees (but there's the risk of currency fluctuations) while card payments might cost 3.5%. Therefore, we recommend reviewing the respective providers and only enabling the ones you are happy with.